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| Account | TEL: +44 1454 250562 | CONTACT US: [email protected]

UK AND INTERNATIONAL DELIVERY

SHIPPING AND HANDLING
Delivery charge is not included in the product price. Our models are delivered by our nominated courier company to most addresses across the UK and will normally arrive within 2 or 3 working days. For information on shipping to the Scottish Highlands, Isle of Man, Channel Islands, Scilly Isles, Northern Ireland, Republic of Ireland, Europe and beyond please contact us directly for current charges if the country isn’t listed on the tab SHIPPING COST under each model ship.
 
SHIPPING COSTS
Shipping costs vary according to the size and weight of the package. If your country isn’t listed on the tab SHIPPING COST under each model, please email us to request delivery charge to your country at [email protected]
In order for us to provide an accurate shipping cost, please advise: model name and price, country, city and postcode.
 
DELIVERY TIMES
UK and International Orders: Orders placed between Saturday and Friday will be dispatched on the following Monday. Please contact us if you need your order dispatched sooner.
Large models may take longer as we need to order a custom made outer box for the actual model ship box.
 
DELIVERY INFORMATION FOR THE EUROPEAN UNION
Important Update
 
The United Kingdom has left the European Union and as a result, customers in the EU are liable to paying VAT and clearance charges in order to release the package from customs. Those costs are NOT included in our shipping cost. Our courier company will telephone you to advise how much you have to pay. Once payment is made to the courier company, the package will be released from customs and out for delivery. The faster you pay, the faster you’ll receive your model.
 
FRANCE: shipping cost on our website doesn't include Corsica and overseas departments. Please contact us to request a shipping cost.
 
ITALY: shipping cost on our website doesn't include the islands of Sicily, Elba, Capri and Sardinia. Please contact us to request a shipping cost.
 
PORTUGAL: shipping cost on our website doesn't include the islands of Madeira and Azores. Please contact us to request a shipping cost.
 
DELIVERY INFORMATION FOR THE USA
Clearance costs, customs duty and any other charges are not included in our delivery cost. We will dispatch the model to you by our nominated courier company and they will telephone you to advise those charges. Once payment is made, they will deliver the model to your door.
 
For information on importing goods into the USA, please visit the Customs Duty Information and the Internet Purchases page on the US Border and Customs Protection website.
 
DELIVERY INFORMATION FOR REST OF THE WORLD
Clearance costs, customs duty and any other charges are not included in our delivery cost. We will dispatch the model to you by our nominated courier company and they will telephone you to advise those charges. Once payment is made, they will deliver the model to your door.
 
DELIVERY PROCESS
 
UK ORDERS:
You have the option at checkout to select CLICK & COLLECT or delivery.
 
If you are out when delivery is attempted, the courier service should leave you a card notifying you of this and will re-attempt delivery the next working day.
 
For CLICK & COLLECT, we’ll email you to arrange time and date.
 
Please contact us if you would like to order 2 models or more at once. Our website cannot work out delivery charge for more than one model.
 
INTERNATIONAL ORDERS INCLUDING THE EUROPEAN UNION
Your order will be delivered by our nominated courier. If you don’t see any shipping option, it means that there is no shipping cost set up for your country or UK area. Please contact us to request shipping cost to your country or UK area.
 
 
Note that we have had a 100% successful delivery record since working with UPS and DHL and our dedicated Air Freight company for special handling.
 
If your country isn't listed on the tab SHIPPING COST found under each model, you won't be able to complete your order. Please contact us to request a shipping quote before you attempt to buy the model.
 
Our address is 7 Kings Drive, Bristol, BS34 8RD, United Kingdom.
Phone: 0770 2965 152 (international 00 44 770 2965 152) or
Phone: 01454 250562 (international 00 44 1454 250562)
 
You can also e-mail us directly at: [email protected]

Please note: visits are by appointment only.