UK and International Deliveries
Delivery charge is not included in the product price.
Our shipping charges are at cost. This means that we charge the buyer what DHL or UPS will charge us.
Shipping costs vary according to the size and weight of the package. If your country isn’t listed on the tab 'SHIPPING' under each model, please email us to request delivery charge to your country at firstname.lastname@example.org
In order for us to provide an accurate shipping cost, please advise: model name and price, country, city and postcode.
We pack all orders received during the week on Saturday and dispatch them on Monday. Please contact us if you need your order dispatched sooner.
Large scale ship models may take longer to dispatch as we need to order a custom made double walled outterbox for the actual model ship box. Occasionally we will deliver large scale model ships ourselves.
Battleship Models: Whenever possible we will deliver battleship models ourselves. The cost is around £35 for England and Wales. Please contact us if you would like to order a battleship model.
Airplane Models, art prints and 'British Gifts': These are dispatched within 2 or 3 days of purchase via Royal Mail Tracked.
TRANSIT TIME FOR ITEMS SENT VIA COURIER
- UK and Northern Ireland: 1 - 2 days
- Europe: 3 - 15 days
- The USA and Canada: 3 - 7 days
DELIVERY BY A CERTAIN TIME:
By default, packages are delivered by the end of day (7 pm). If you would like your package delivered by a certain time, DHL can deliver to some UK addresses by midday or by 9 am.
The extra cost is as follows:
- By 9 am: add £32
- By midday: add £14
Please contact us if you need delivery by a certain time as you will not be able to choose this at checkout.
CLICK & COLLECT
You have the option at checkout to select CLICK & COLLECT. Collection is from our premisses in Bristol, England. All our products - except for the CONTEMPORARY ART PRINTS - can be collected from us in Bristol any day of the week including weekends.
If you select CLICK & COLLECT, we'll email you to arrange time and date or you can telephone us to arrange it. Depending on the item, collection can be within 2 days of the purchase.
VIEWING A MODEL
Please email us if you'd like to view a model. Viewing is by appointment only.
All international orders are dispatched via courier.
Admiralty Ship Models Ltd is VAT registered. All prices include VAT at 20% rate. Exemption will be applied at checkout for non UK customers for orders delivered outside the UK.
DELIVERY INFORMATION FOR THE USA
Clearance costs, customs duty and any other charges are not included in our delivery cost. We will dispatch the model to you by our nominated courier company and they will telephone you to advise those charges. Once payment is made, they will deliver the model to your door.
For information on importing goods into the USA, please visit the Customs Duty Information and the Internet Purchases page on the US Border and Customs Protection website.
We understand that US buyers pay around 5% tax on the value of the product if it's less than US$2,500.00.
DELIVERY INFORMATION FOR THE EUROPEAN UNION
The United Kingdom has left the European Union and as a result, customers in the EU are liable to paying VAT and clearance charges in order to release the package from customs. Those costs are NOT included in our shipping cost. The courier company will telephone the buyer to request those payments. Once payment is made, the package will be released from customs and out for delivery.
DELIVERY INFORMATION FOR THE REST OF THE WORLD
We ship internationally. Please email us to request delivery charge to your country. Clearance costs, customs duty and any other charges will not be included in our delivery cost and they're to be paid by the buyer.
Note that we have had a 100% successful delivery record since working with UPS and DHL and our dedicated Air Freight company for special handling.
Please contact us if you have any concerns.
Should you have any queries about our ship models, please do get in touch.
Our address: 7 Kings Drive, Bristol, BS34 8RD, England, UK.
Phone: 0770 2965 152 (international 00 44 770 2965 152) or
Phone: 01454 250562 (international 00 44 1454 250562)
VISITS ARE BY APPOINTMENT ONLY
WHAT OUR CUSTOMERS SAY ABOUT OUR PACKAGING
Shipping was on time. It was so well packaged I could have done with a chainsaw to release it. A pleasure doing business with a professional outfit.
The packaging was fantastic. You have made it very safe for bumps and poor handling with very good support in the box itself.
Model arrived 4 days early and in perfect condition. Packaging could resist a nuclear warhead. Almost needed a chainsaw to unpack ;).
Was nervous a bit about shipping to Canada but it had an absolutely amazing and sturdy packaging. The customer service is amazing.