Err

| Account | TEL: +44 1454 250562 | CONTACT US: [email protected]

UK AND INTERNATIONAL DELIVERY

SHIPPING COST
Delivery charge is not included in the product price. 
 
Our shipping charges are at cost. This means that we charge the buyer what DHL will charge us.
 
Shipping costs vary according to the size and weight of the package. If your country isn’t listed on the tab SHIPPING COST under each model, please email us to request delivery charge to your country at [email protected]
 
In order for us to provide an accurate shipping cost, please advise: model name and price, country, city and postcode.
 
Occasionally shipping cost to a capital city is cheaper than to a rural area. If you live in a capital city, you can ask us to double check the shipping cost for you.
 
 
DELIVERY TIME
UK and International Orders: Orders placed between Saturday and Friday will be dispatched on the following Monday. Please contact us if you need your order dispatched sooner.
 
Large models may take longer to dispatch as we need to order a custom made outer box for the actual model ship box.
 
 
TRANSIT TIME FOR ITEMS SENT VIA COURIER
UK and Northern Ireland: 2 - 3 days
Europe: 7 - 15 days
The USA and Canada: 3 - 7 days
 
 
DELIVERY INFORMATION FOR UK:
By default, packages are delivered by the end of day (7 pm). If you would like your package delivered by a certain time, DHL can deliver to some UK addresses by midday or by 9 am.
 
The extra cost is as follows:

By 9 am: add £28
By midday: add £10

Please contact us if you need delivery by a certain time as you will not be able to choose this at checkout.
 
For information on shipping to the Scottish Highlands, Isle of Man, Channel Islands, Scilly Isles, Jersey and beyond please contact us directly for current charges.
 
You have the option at checkout to select CLICK & COLLECT or delivery via courier.
 
If you select CLICK & COLLECT, we'll email you to arrange time and date or you can telephone us to arrange it. Depending on the item, collection can be on the same day.
 
Please contact us if you'd like to view a model.

 
DELIVERY INFORMATION FOR NORTHERN IRELAND
Please select 'Northern Ireland' as country at the checkout. If you select 'UK' you will not be able to complete your order.
 
There is no VAT or customs clearance charged for items delivered in Northern Ireland.
 
 
DELIVERY INFORMATION FOR THE USA
Clearance costs, customs duty and any other charges are not included in our delivery cost. We will dispatch the model to you by our nominated courier company and they will telephone you to advise those charges. Once payment is made, they will deliver the model to your door.

For information on importing goods into the USA, please visit the Customs Duty Information and the Internet Purchases page on the US Border and Customs Protection website.

We understand that US buyers pay around 5% tax on the value of the product if it's less than US$2,500.00.
 
 
DELIVERY INFORMATION FOR THE EUROPEAN UNION
The United Kingdom has left the European Union and as a result, customers in the EU are liable to paying VAT and clearance charges in order to release the package from customs. Those costs are NOT included in our shipping cost. The courier company will telephone the buyer to request those payments. Once payment is made, the package will be released from customs and out for delivery.
 
 
DELIVERY INFORMATION FOR THE REST OF THE WORLD
We ship internationally. Please email us to request delivery charge to your country. Clearance costs, customs duty and any other charges will not be included in our delivery cost and they're to be paid by the buyer.
 
 
DELIVERY PROCESS
Please contact us if you would like to order 2 models or more at once. Our website cannot work out delivery charge for more than one model.
 
 
Note that we have had a 100% successful delivery record since working with UPS and DHL and our dedicated Air Freight company for special handling.
 
Please contact us if you have any concerns.
 
Our address is 7 Kings Drive, Bristol, BS34 8RD, United Kingdom.
Phone: 0770 2965 152 (international 00 44 770 2965 152) or
Phone: 01454 250562 (international 00 44 1454 250562)
 
You can also e-mail us directly at: [email protected]

Please note: visits are by appointment only.